First withdrawal
Always. Submit documents before requesting the payout and your 48-hour pending clock won't be paused.
Fair Go Casino Verification: Get Your KYC Approved First Time
Verification (KYC) is the one step between you and your first Fair Go payout. Done properly it takes 15 minutes of your time and under a day of the casino's. This guide lists exactly which documents Australian players need, what the compliance team rejects, and how to keep later withdrawals flowing without repeat checks.
Which documents does Fair Go ask for?
The standard request is three items. A fourth – source of funds – only appears for very large cumulative deposits or when AML rules trigger an enhanced review.
| Requirement | Accepted documents | What it must show |
|---|---|---|
| Proof of identity | Australian driver licence, passport, proof-of-age card | Full name, date of birth, photo, expiry date; all four corners visible |
| Proof of address | Utility bill, bank statement, council rates notice, government letter (≤ 3 months old) | Your name and the address entered at sign-up |
| Proof of payment method | Card photo (first 6 + last 4 digits visible, CVV covered), e-wallet screenshot, crypto wallet address screenshot | Cardholder name and partial number that match the deposit record |
| Source of funds (rare) | Payslip, tax return, bank statement showing income | Only when deposits exceed roughly AU$10,000 in 30 days |
Names must match across all documents and your account. A middle name missing from your profile but present on your licence is the single most common mismatch – edit the profile before uploading.
How to upload documents – four steps
Photograph each document
Daylight, flat surface, no glare, no fingers over text. Don't crop the edges – the reviewer needs to see the full card or page.Open the Cashier → Verification tab
After logging in, the Cashier has a Documents/Verification section. Mobile users find the same tab in the bottom-bar Cashier.Upload JPG, PNG or PDF files
Maximum 5 MB each. Add a short note if a document needs context (e.g. "address bill in partner's and my name").Watch your inbox
Approval or a request for a better copy arrives by email – typically within 24 hours, up to 48 on weekends.
Prefer email? Send the same files to the support address with your username in the subject line. Chat agents cannot accept attachments.
When verification is triggered
New payment method
Depositing with a second card or a new wallet prompts a proof-of-ownership request for that method only.
Large or unusual activity
Big deposits, VPN-like logins or a mismatch between country and card issuer can trigger a one-off enhanced review.
Why documents get rejected – and the fix
Rejected because…
- Blurry or dark photo – text not readable
- Corners cropped or a finger covers part of the card
- Utility bill older than three months
- Card number fully visible or CVV uncovered
- Address on bill differs from the profile
- Expired ID document
Approved because…
- Shot in daylight on a plain background
- Whole document inside the frame
- Latest bill or a PDF statement from online banking
- Middle 6 digits and CVV masked with tape or a sticky note
- Profile updated to match the bill before uploading
- Current licence or passport
Privacy and document security
Documents are stored by the operator (Deckmedia N.V.) under its privacy policy and KYC/AML policy, transmitted over TLS and visible only to the compliance team. You can request deletion after closing the account, subject to the statutory retention period required by the Curaçao licence (five years for AML records). Never send documents via social media or to anyone claiming to be Fair Go staff outside the official chat or email channel.
Verified and ready to play?
The WELCOME coupon gives 100% up to AU$200 on each of your first five deposits. Verification doesn't affect bonus eligibility – but it does mean your first win pays out without delay.
Claim welcome bonus Bonus termsVerification FAQ
Is verification mandatory at Fair Go Casino?
Yes – before your first withdrawal and when a new payment method is added. Deposits and play are allowed beforehand.
How long does Fair Go verification take?
Usually under 24 hours for a complete set. Weekends and public holidays can stretch it to 48 hours.
Can I use a digital driver licence?
A screenshot from a state digital licence app is normally accepted, but a photo of the physical card is approved faster and with fewer follow-up questions.
Do I have to verify again later?
No, unless you add a new payment method, change your address, or your ID expires. Routine withdrawals after approval skip the document step.
My bill is in my partner's name – what now?
Use a different document in your own name: a bank statement, Medicare letter, or myGov/ATO correspondence. Shared-name documents are accepted only if your name also appears.
Will verification affect my VIP level or bonuses?
No. Bonus eligibility and VIP cashback depend only on deposits and play.
Related guides
Last updated 20 October 2026.