Documents missing or blurry
The single biggest cause. Photograph documents flat, in daylight, all four corners visible, no glare. Address proof must show your name, address and a date within 90 days.
Fair Go pays out through Bitcoin and altcoins, eZeeWallet and JET bank transfer. Verified players typically see crypto in their wallet within 24 hours of requesting; bank wires take up to a week door to door. Below: the exact process, the limits that apply, and the three mistakes that hold up almost every delayed payout.
| Method | Minimum | Max per request | Fee | Arrives after approval |
|---|---|---|---|---|
| Bitcoin | AU$100 | AU$2,500 | Free | Same day (usually <2 h) |
| Litecoin / Bitcoin Cash / Ethereum | AU$100 | AU$2,500 | Free | Same day |
| eZeeWallet | AU$100 | AU$2,500 | Free | Same day |
| JET bank transfer (Australian account) | AU$100 | AU$2,500 | AU$50 | 2–5 business days |
Weekly cap AU$7,500 · monthly cap AU$30,000. Cards, Apple/Google Pay, Neosurf and CashtoCode are deposit-only – if you funded with one of those, set up eZeeWallet or a crypto wallet for payouts. Compare everything on the payment methods page.

The single biggest cause. Photograph documents flat, in daylight, all four corners visible, no glare. Address proof must show your name, address and a date within 90 days.
Open Cashier → Bonus to see remaining wagering. If you'd rather cash out now, ask chat to remove the bonus – you keep real-money funds but lose bonus-related winnings.
A different bank account from your deposit, a wrong crypto network or a wallet not in your name triggers a manual review. Re-submit with matching details.
Finance approvals run on business days (Curaçao/EU hours). A Friday-night request is realistically a Tuesday approval.
Requests above AU$7,500 in a rolling seven days queue to the following week automatically – no need to re-request.
Shared IP or device with another Fair Go account freezes payouts pending review. Contact support proactively if you share a household connection.
Still stuck after five business days? Message live chat with your username, withdrawal ID and method, then ask for the request to be "escalated to finance" – that phrase gets it in front of the right queue. Our support page has a ready-to-paste template.
Up to 48 hours pending plus up to two business days approval. Crypto and eZeeWallet then arrive within hours; bank wires take a further 2–5 business days.
AU$2,500 per request, AU$7,500 per week, AU$30,000 per month. No maximum cash-out applies to deposit-bonus winnings – they are simply paid in weekly instalments.
Yes, while it shows "pending" (up to 48 hours). Once approved it cannot be reversed.
No. Use eZeeWallet, crypto or JET bank transfer to an Australian account in your name.
Recreational gambling winnings are not taxed as income for Australian residents. This is general information, not tax advice – professional gamblers should consult an accountant.
Last updated 20 October 2026.