Cooling-off (24 hours – 6 weeks)
A short, non-negotiable break. Your account is locked, pending withdrawals still pay out, and the account reopens automatically at the end. Use it after a bad night or before a big payday.
Responsible Gambling at Fair Go Casino: Tools, Limits and Where to Get Help
Pokies are designed to be entertaining, and entertainment has a price you decide in advance. Fair Go provides server-enforced deposit, loss and session limits, cooling-off periods and self-exclusion; Australia provides free, confidential counselling 24/7. This page shows exactly how to use both, how to recognise when play stops being fun, and how to protect someone else's account.
Need help now? Gambling Help Online – 1800 858 858 – free, confidential, 24 hours a day, anywhere in Australia. Online chat is available at gamblinghelponline.org.au. If you or someone else is in immediate danger, call 000. Lifeline: 13 11 14.
Limit tools available at Fair Go
| Tool | Options | How to set | Takes effect |
|---|---|---|---|
| Deposit limit | Daily / weekly / monthly amount in AUD | Account → Responsible Gaming, or ask live chat | Decrease: immediately. Increase: after 24 h |
| Loss limit | Net loss cap per day / week / month | Same menu | Decrease: immediately. Increase: after 24 h |
| Wager limit | Total stakes per period | Via live chat | Decrease: immediately |
| Session timer / reality check | Reminder every 30 / 60 / 120 min | Account → Responsible Gaming | Next session |
| Cooling-off | 24 h, 72 h, 1 week, 6 weeks | Live chat or email | Immediately; cannot be lifted early |
| Self-exclusion | 6 months, 1 year, 5 years, permanent | Email (identity confirmed) | Within 24 h; marketing stops; applies to sister brands on request |
How to set a deposit limit – 3 steps
Open Account → Responsible Gaming
On mobile: Account icon in the bottom bar. Desktop: your username → Account.Pick the period and amount
Set it below what you'd be comfortable losing in that period – not what you hope to spend. Limits apply across all deposit methods, including crypto.Save and note the rules
Lowering a limit is instant. Raising one waits 24 hours and needs re-confirmation, so an impulsive increase can't take effect mid-session.
Prefer a human? Tell live chat "set a weekly deposit limit of AU$100" – it's applied during the conversation and confirmed by email.
Cooling-off vs self-exclusion
Self-exclusion (6 months – permanent)
Account closed, marketing stopped, and – if you ask – applied to all Deckmedia sister casinos. Reopening a 6-month or 1-year exclusion requires a written request and a 7-day wait after expiry. Permanent is permanent.
Both are requested via live chat (cooling-off) or email (self-exclusion). Fair Go cannot refuse a self-exclusion request and should not offer you a bonus to reconsider – if that happens, escalate it.
Warning signs worth noticing
Red flags
- Depositing again to win back what you just lost
- Hiding play or spending from family
- Gambling with money meant for rent, bills or food
- Feeling irritable or anxious when you can't play
- Playing longer than planned, most sessions
- Borrowing or using credit to deposit
Healthy habits
- A fixed entertainment budget, set before the session
- Deposit limits set on the account, not just in your head
- Reality-check reminders switched on
- Withdrawing wins rather than re-staking them
- Never playing when upset, tired or drinking
- Talking about it – Gambling Help counsellors are non-judgemental
Try the free, anonymous self-assessment at gamblinghelponline.org.au – it takes two minutes.
Free help services in Australia
Gambling Help Online
1800 858 858 · gamblinghelponline.org.au
24/7 phone, chat and email counselling; free in every state and territory.
Gamblers Anonymous Australia
gaaustralia.org.au
Peer-support meetings in person and online.
Lifeline
13 11 14 · lifeline.org.au
24/7 crisis support.
BetStop
betstop.gov.au
The National Self-Exclusion Register for licensed Australian wagering. Note: it doesn't cover offshore casinos like Fair Go – use the casino's own self-exclusion as well.
Financial Counselling Australia
1800 007 007 (National Debt Helpline)
Free help with gambling-related debt.
Blocking software
Gamban and BetBlocker block gambling sites on all your devices; BetBlocker is free and includes offshore casino domains.
Protecting minors and others
Fair Go is 18+ only and verifies age through KYC before any withdrawal. To keep the site away from children: log out after each session, don't save the password on shared devices, enable parental controls (Screen Time on iOS, Family Link on Android) and consider filtering software such as Net Nanny or Qustodio. If you're worried about a partner's or family member's gambling, Gambling Help Online also counsels affected others.
Responsible gambling FAQ
Can I self-exclude from Fair Go Casino?
Yes – cooling-off from 24 hours to 6 weeks via chat, or self-exclusion from 6 months to permanent via email.
Where can Australians get free gambling help?
Gambling Help Online, 1800 858 858, free and confidential 24/7.
Will a deposit limit affect my bonuses?
No. Limits restrict deposits only; bonuses and VIP status continue normally within the limit.
Can I withdraw during a cooling-off period?
Pending withdrawals are processed. New withdrawal requests can be made through live chat if there's a balance remaining.
Does self-exclusion cover sister casinos?
On request, yes – ask for it to be applied across all Deckmedia brands when you email.
Does Fair Go offer a reality check?
Yes – a session timer reminder every 30, 60 or 120 minutes, set under Account → Responsible Gaming.
Related pages
Last updated 20 October 2026.